Data Retention
We keep your account data for as long as your account is active, plus 12 months after closure for dispute resolution. You can request deletion anytime.
LEGAL REFERENCE
Your Privacy Comes First at raja328
We built raja328 around your trust. Your account details, payment information and gaming activity stay secure and private. This policy shows exactly how we handle your data across...
Data ProtectionPayment SecurityAccount PrivacyTransparent PracticesIndonesia-Focused
How We Protect Your Information
When you open an account with raja328, we collect information needed to verify your identity, process your deposits via DANA, OVO, GoPay and QRIS, and keep your account secure. We use encryption to protect payment data and never share your personal details with third parties without your consent, except where local law in supported regions requires it. Your gaming history stays on
our servers and is visible only to you and our support team when you request help. We review this policy regularly to match Indonesia's data protection standards.
Service availability is jurisdiction-dependent. Users are responsible for checking local law before access.
PLAYER SUPPORT
Questions About Your Privacy
Live Chat Support
Open a chat from your account dashboard and ask our team about how we handle your data, payment records or any privacy concern. We respond within minutes during operating hours.
Email Privacy Team
Send detailed privacy requests to our dedicated inbox. We'll confirm receipt and provide a full response within five business days, including data export or deletion requests.
Account Settings
Review and update your personal information, communication preferences and privacy settings directly from your account. Changes take effect immediately across all devices.
WHY VISITORS TRUST US
Why Your Data Is Safe With Us
Encryption Standard
All payment and account data travels through SSL encryption, the same technology banks use. Your DANA, OVO, GoPay and QRIS transactions are protected end-to-end.
Regular Security Audits
We conduct quarterly security reviews and penetration testing to find and fix vulnerabilities before they affect your account. Results are logged and acted on immediately.
No Third-Party Selling
We never sell your gaming history, email or payment method to advertisers or data brokers. Your information stays within raja328 unless you explicitly opt into partner communications.
Indonesia-Compliant Storage
Your data is stored on servers in supported regions, following local data residency guidelines. We maintain backups to prevent loss while keeping your privacy intact.
Transparent Logging
Every access to your account — login, deposit, withdrawal, support ticket — is logged with timestamp and device. You can review this activity log anytime from your dashboard.
Privacy-First Team Training
Our support and backend teams complete annual privacy training. Staff access to your data is limited to what they need to help you, and all access is audited.
SIDE BY SIDE
How Our Privacy Stance Compares
Cookie Use
We use cookies to remember your login, language preference and game history. No tracking cookies follow you off-site. You can disable non-essential cookies in settings.
Third-Party Integrations
Our live casino tables come from Evolution and Pragmatic Live; slots from PG Soft and Pragmatic Play. These providers see only your session ID, not your personal details.
Payment Partner Access
DANA, OVO, GoPay and QRIS providers receive only the transaction amount and your account ID. They never see your gaming activity or account balance.
Marketing Communications
We send promo updates only if you opt in. You can unsubscribe from any email or SMS in one click. We never share your contact details with external marketers.
Legal Requests
If a court in a supported region orders us to release your data, we comply with the legal process. We'll notify you unless the order forbids it.
Policy Updates
When we change this policy, we email you 30 days in advance. Continued use of your account means you accept the new terms. Major changes require explicit consent.
What Defines Our Privacy Approach
Account Verification
We verify your identity once during signup using your phone number and email. This one-time check keeps your account secure and prevents fraud across our live casino and sportsbook.
Session Privacy
Your gaming session is private to you. We don't track which games you play or how long you stay in the lobby. Only you see your game history and account statements.
Deposit Confidentiality
When you fund your account via DANA, OVO, GoPay or QRIS, we store only the transaction reference. Your e-wallet password and full payment details never touch our servers.
Support Discretion
Our support team handles your requests with full confidentiality. Chat logs are encrypted and deleted after 90 days unless you need them for a dispute or complaint.
Device Recognition
We remember your device to speed up login, but you can log out remotely from any other device. Suspicious login attempts trigger a security alert sent to your email.
Withdrawal Transparency
When you withdraw to DANA, OVO, GoPay or QRIS, we show you the exact amount, fee and processing time. Your withdrawal history is visible only to you and our compliance team.
Privacy Questions Answered
Your account data is archived for 12 months to handle refunds or disputes. After that, we delete your personal information unless local law requires longer retention. Your gaming history is anonymized and kept for statistical purposes only.
Yes. Open a support ticket and request a data export. We'll compile your account details, transaction history and communication records into a file and send it to your registered email within five business days.
No. We never sell your personal data, gaming history or contact details to advertisers, data brokers or third parties. We share information only with payment processors and support partners who need it to serve you.
We use bank-grade encryption for all payment data. Your e-wallet credentials never reach our servers. Payment providers see only the transaction amount and your account ID, not your personal details or gaming activity.
Contact our support team immediately via live chat or email. We'll review your login history, freeze your account if needed and help you reset your password. We also send security alerts for unusual login attempts.
We review this policy quarterly and update it when our practices change or local law in supported regions requires it. We email you 30 days before major changes take effect. Minor updates are posted without notice.
No. Your game history, bets and account balance are private to you. Only our support team can see this information if you contact us for help. We never share gaming data with other players or external parties.